Responsible Gaming
Last updated: 11 January 2026
This page supports Responsible Gaming on qualihealth.co.za in association with the Lucky Fish brand. Gambling should remain a fun leisure activity. We encourage you to stay in control of your time and spending, and to make sure gaming never harms your finances, mental wellbeing, work, studies, or relationships.
1. Lucky Fish commitment to safer play
Lucky Fish and qualihealth.co.za promote fair, transparent, and responsible play for adults. Responsible gaming is about making informed choices, avoiding impulsive decisions, and knowing when to pause or stop. If it stops being enjoyable, it’s time to step back.
2. Keep it fun, keep it affordable
Betting and casino-style games are unpredictable and results cannot be guaranteed. The healthiest approach is to treat gambling spend as entertainment money and only play with what you can comfortably afford to lose.
- Set a clear budget before you start and stick to it.
- Keep gambling money separate from essentials like groceries, rent, transport, and school fees.
- Do not chase losses by increasing stakes or playing longer than planned.
- Avoid gambling when you are stressed, upset, tired, or under the influence of alcohol or substances.
3. Practical tools for self-control
Simple boundaries make a big difference. Consider setting time limits for each session, limiting deposits or spend, and planning breaks so gambling doesn’t take over your day.
If you need stronger support, taking a voluntary break (time-out) or choosing self-exclusion for a longer period can help you reset and regain control.
4. When to worry: common warning signs
Problem gambling often starts quietly. Watch for changes in behaviour, mood, and money habits, especially if gambling begins to affect your daily responsibilities.
Warning signs may include playing longer than intended, feeling irritable when you can’t play, hiding gambling activity, borrowing money to gamble, or trying to win back losses at all costs. If you notice these patterns, take a pause and consider getting support.
5. Adults only and protecting minors (18+)
Gambling is strictly for people aged 18+. We encourage parents and guardians to protect minors by securing devices, using parental controls, and keeping account and payment details private. Talking openly about gambling risks can also help young people make safer choices.
6. Support and help in South Africa
If you feel gambling is becoming difficult to control, help is available and confidential. Speaking to someone you trust is a good start, and professional support can provide practical tools to change habits.
In South Africa, the South African Responsible Gambling Foundation (SARGF) provides support and guidance for problem gambling. If you feel at immediate risk of harm, contact local emergency services right away.
7. Contact and information
If you would like more information about responsible gaming or want help finding the right support options, please contact us:
Support email: [email protected]
Website: qualihealth.co.za
Lucky Fish and qualihealth.co.za encourage you to play responsibly. The best play is play that stays enjoyable and fully under your control.